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Support for the scanner department of Fujitsu should be reachable here:
http://www.fujitsu.com/global/contact/computing/IMAGE_index.html
The link leads me to the email addresses I already mentioned. Only the german address gave me a (not helpfull) response.
Thanks anyway.
Setting the custom capaility 8005 to 0 indeed did the job!
Thank you very much for tackling my problem.Btw:
The latest anwser I recieved from Fujitsu was “we have no TWAIN instruction to give you a solution.”
Maybe I used the wrong entry for getting support at Fujitsu.
I used ‘webmaster@fujitsu-europe.com‘ and ‘webmaster@fujitsu.de‘.
The first adres did not apear to be valid anymore (mail delivery problem?).
The second one gave me the answer I just mentioned.I wonder why their TWAIN documentation about custom caps is so hard to obtain.
Hi fct,
Thanks for your response.
I will try to set that custom capability.
I have a few days off, but I will let you know how it worked out.Btw:
I took a look at Twirl as well and saw quite a few custom caps.
How did you find out about the meaning of these caps?Thx,
EelcoHi dpenney,
Thanks for your swift response.
I know that the TWAIN interface has features to hide the UI and progress information. I use these features in my app and the UI and progress are not visible, so that’s OK.Since it’s happening at regular intervals, are you sure the messages are coming from TWAIN and not some utility that’s installed with the device? If it’s a utility, you’ll need to figure out where it lives and how to prevent it from running.
That’s a good point, but the messages pop up in the same process as my app (and blocks it), so I think that is not a separate utility.
I already have done some investigation using SysInternals ProcesMonitor, but so far I have not figured out where the settings for suppressing the messages come from (eg. ini file or registry).
I also can see CustomData is supported by the devices, but I can’t find any related documentation on the Fujitsu website.
I’m pretty sure this is a Fujitsu thing and I was hoping maybe someone else found out how to do this, eg by using a custom TWAIN command.
I did send an email to Fujitsu support, but al I got so far is a usermanual :-(.
If you have any ideas, I’d be glad to hear them.TIA,
Eelco.- AuthorPosts