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I still suspect that the wrong twain32.dll is involved. My c++ projects have little trouble with citrix, but my .net apps have a little more trouble as I don’t control which dll gets loaded. The issues that exists with my native projects have come from someone installing a driver to the server (not their profile) or to their profile and not the server. For those people I have a .config file with a switch indicating whether to load the user profile twain32.dll or the system twain32.dll. You mentioned something about wiatwain – I would disable wia for the time being as I have found that it complicates an already messy environment.
How are you determining the location of the twain32.dll?
what programming language?